We are really excited to announce the launch of the new Mainstay website, after a lot of discussion; work and time we hope you find the website informative, easy to navigate and appealing to both existing and potentially new customers.
December has been a busy month with the installation of Mainstay in two hotels and preparing for new installations in January.
We are pleased to welcome the following hotels as Mainstay customers,
Castle Venlaw (Peebles)
Castle Venlaw is a historic property located in the Scottish borders Peebles. When the new owners Lorna Curry and her husband Roy took over they contacted us to find out more about the range of services we could provide and our PMS system Mainstay, we were more than happy to discuss and assist them with any information they required.
Lorna was looking for a PMS system that was easy to use, train staff, and interface with third parties such as epos and sage, but would also provide them with a range of reporting and financial information, we are happy to say Mainstay was able to meet all their requirements.
We provided a new pc, monitor and multi function printer at the request of the owners, due to their equipment failing.
Queenshead Hotel (Hawkshead Cumbria)
The Queenshead Hotel is situated in a small village called Hawkshead in the Lake District. The eight bedroom hotel has an excellent reputation for food so when the new owners took over they decided to install an EPOS system with a new PMS system.
We arranged a time to demonstrate Mainstay remotely and answer any questions the new owners had, at the end of the demonstration we were delighted that they decided to accept Mainstay and Mainstay online.
Mainstay meets all the requirements for the hotel, and interfaces with the new epos system they had chosen seamlessly, the installation and training of Mainstay went very smoothly and we were happy to work with the suppliers of the epos to ensure the link into Mainstay was set up correctly.
The Mainstay support team at Pinnacle are helpful, friendly and efficient and are able to remotely access our pc to resolve any issues we may have.
We have been using Mainstay in our business for the last 5 years and have found the system very efficient. Not only have we found the system very easy to intergrate into our business the system and suport services have also been received well by new employees during training. The team at Mainstay are second to none and any technical queries that we have had have been resolved straight away. We could not recommend the team and the services more highly. Mainstay sure is a must for your business.
We have been working with Pinnacle installing our online booking facility through our new websites, we have three places altogether totalling 64 bedrooms to let. Pinnacle have been great, very patient and helpful at all times holding our hands to load all the information and trouble shooting to make sure everything is working perfectly at all times. They offer a very efficient support service which we would have been lost without, they log onto our system at any time helping you to sort out any issues you may have. We would highly recommend Mainstay, Mainstay Online and Pinnacle to anyone.
We have had Mainstay as our hotel reservation system since September 2006. We have got to know the team at Pinnacle well as they are always on hand when mistakes are made. Now that they can log on to your system from their office also makes working life in the hotel so much simpler. They deliver the best service possible to us and have also recently upgraded our software package too. No mistake is to big and they can always help, I would recommend this service to anyone thinking of updating or changing their reservation service.
Cringletie has used Mainstay for over 8 years now. Although we have looked at other solutions several times, we have always decided to stay with Mainstay. The system is ideal for a small hotel, is pretty simple and easy to use, and most importantly the support is fantastic. There is always a knowledgeable person at the other end of the telephone and most questions are being answered immediately or within 24 hours.
We inherited our Mainstay system when we purchased the hotel in 2004. The team at Pinnacle and their support has been tremendous, in fact I would not have a moments hesitation in recommending them highly.
McMillan Hotels are very pleased with the excellent customer service Pinnacle have provided. They offer a prompt and efficient service as well as making continuous improvements to Mainstay to their customers benefit.
Mainstay Online was the natural progression for our website, customers want to know if you have the availability and the cost at the click of a button. Mainstay Online gives the customer a live picture of our availability and prices, room types and special offers.
The team at Pinnacle have taken Mainstay to another level and we and more importantly our guests are thrilled with the ease and user friendliness of Mainstay Online. I dont know how we managed without it before.
I have been using Mainstay for the past 8 years + and find it as useful now as when I first started using Mainstay. Initially we had never owned or ran a hotel before and so I was unaware of the different booking systems that were on the market, but after using Mainstay all the ones offered were substantially inferior to Mainstay I have found.