We pride ourselves on giving a first class service and welcome feedback from our customers. Below are a selection of some of the great things they have to say....
My relationship with Mainstay began many years ago when I was working with the company who originally developed, sold, installed and supported Mainstay. I believe that Mainstay is a brilliant PMS solution for the small to medium sized hotel. It has all the tools required to run your hotel. Staff find it easy to understand and work with. Returning to work in hotels, I was pleased to use Mainstay on a day to day basis and have found that since Powersoft have taken over Mainstay we have received the friendliest and best support care. They are quick to respond to any problems or issues that we have and listen well to our concerns. They are constantly carrying out improvements and enhancements to the system to ensure Mainstay is suitable for today and into the future.
The system is very easy to use reflected in the fact we hardly ever need to phone support. When we do, we have received a prompt response. Being a small business (10 bedrooms installed at outset, upgraded along the way with additional rooms and cottages to 20 rooms) we required a solution that did not bog us down in hidden costs or complicated processes. We achieved both and went live in 3 days. The recent improvements to the system have made Mainstay even easier to use with increased functionality. There are other systems that have more whistles and bells for which you pay a price, (and targeted at larger businesses), but for our business Mainstay represents the best value investment. The team are also very able and friendly. I can highly recommend Mainstay.
McMillan Hotels are very pleased with the excellent customer service provided. They offer a prompt and efficient service as well as making continuous improvements to Mainstay to their customers benefit.
We have been using Mainstay in our business for many years and have found the system very efficient. Not only have we found the system very easy to intergrate into our business the system and support services have also been received well by new employees during training. The team at Mainstay are second to none and any technical queries that we have had have been resolved straight away. We could not recommend the team and the services more highly. Mainstay sure is a must for your business.
I have been using Mainstay for the past 8 years and find it as useful now as when I first started using Mainstay. Initially we had never owned or ran a hotel before and so I was unaware of the different booking systems that were on the market, but after using Mainstay all the ones offered were substantially inferior to Mainstay I have found.
The support network offered to us has been invaluable to us. We know that if something goes wrong, they are just at the end of the phone and can have direct access to look at the problem and sort it out for us as quickly as possible.